Legal notice
Last updated: September 30, 2026
This Legal Notice governs access to, browsing of, and use of the CloudPaw website and provides the legally required information regarding the owner and operator of the online store.
By accessing or using this website, users acknowledge that they have read and understood this Legal Notice.
Nothing contained in this Legal Notice is intended to exclude, restrict, or waive any mandatory rights available to consumers under applicable law.
1. Website Owner and Identification
In accordance with applicable Spanish legislation governing information society services and electronic commerce, the following information is provided:
Trading Name: CloudPaw
Owner / Website Operator: Samuel Pinto Gajete
Tax Identification Number (NIF): [INSERT NIF]
Registered / Legal Address: [INSERT FULL LEGAL ADDRESS]
Customer Service Email: cloudpaw1@gmail.com
Website: [INSERT CLOUDPAW DOMAIN]
Commercial Registry Information: Not applicable unless legally required or registered.
CloudPaw operates as an online retailer offering products to customers in Spain and internationally.
For any questions concerning this website, orders, products, legal matters, or customer service, users may contact:
2. Purpose of the Website
The purpose of the CloudPaw website is to:
- provide information about CloudPaw products;
- offer products for sale online;
- process and manage customer orders;
- provide customer support;
- provide information regarding shipping, returns and refunds;
- communicate promotional or commercial information where legally permitted; and
- provide other services related to the operation of the CloudPaw online store.
CloudPaw reserves the right to modify, update, expand, reduce, suspend or discontinue any part of the website where reasonably necessary, subject to applicable law.
3. Conditions of Access and Use
Access to the CloudPaw website is generally free, except for internet or telecommunications costs charged by the user's own provider.
Users agree to use the website in a lawful, responsible and appropriate manner.
Users must not use the website for any unlawful, fraudulent or abusive purpose.
In particular, users must not:
- attempt to gain unauthorized access to the website, servers, databases or systems;
- introduce viruses, malware, malicious code or harmful software;
- interfere with the normal operation or security of the website;
- impersonate another individual or organization;
- provide deliberately false information;
- engage in fraudulent purchases or payment activity;
- attempt to manipulate prices, discounts, promotions or checkout systems;
- abuse refund, return or chargeback procedures;
- scrape, extract or reproduce website content through unauthorized automated means;
- use CloudPaw content for unlawful commercial purposes;
- infringe CloudPaw's intellectual or industrial property rights or those of third parties;
- perform activities that may damage, overload or impair the website or its infrastructure.
CloudPaw may restrict or suspend access to the website where there are reasonable grounds involving fraud, security, unlawful conduct, abuse or material breach of these terms.
Any such measures will be taken in accordance with applicable law.
4. Product Information
CloudPaw makes reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, prices and other information displayed on the website are accurate.
However, minor differences may occur due to:
- screen settings;
- lighting conditions;
- photography;
- production batches;
- manufacturing processes;
- natural material variations;
- handmade production;
- packaging changes; or
- reasonable technical or aesthetic improvements.
Such minor differences will not necessarily constitute a defect or lack of conformity where the product continues to correspond substantially with the characteristics agreed with the customer.
Nothing in this section limits statutory rights relating to defective, unsafe or non-conforming goods.
5. Pet Product Disclaimer and Appropriate Use
CloudPaw products intended for pets must be used responsibly and in accordance with their intended purpose.
Customers are responsible for selecting a product that is reasonably suitable for their pet's:
- size;
- weight;
- behavior;
- physical characteristics; and
- intended use.
Products should be inspected periodically for signs of deterioration, wear or damage.
Where a product requires installation, hanging, attachment, assembly or fastening, the customer should ensure that it is correctly installed before allowing an animal to use it.
CloudPaw recommends discontinuing use of any product showing structural damage, loose components or other deterioration that could affect its safe use.
Unless expressly marketed for such purpose, CloudPaw products should not be treated as chew toys.
Animals should be appropriately supervised where reasonably necessary.
CloudPaw will not be responsible for damage resulting solely from misuse, improper installation, unauthorized alteration, failure to follow instructions or use of a product contrary to its intended purpose, to the extent such limitation is permitted by law.
Nothing in this clause excludes any liability that cannot legally be excluded.
6. Prices
Prices displayed on the website are those applicable at the time of purchase, subject to correction of genuine and obvious errors where permitted by law.
CloudPaw will provide clear information regarding applicable prices, taxes and shipping charges where required.
Spanish law specifically requires online service providers displaying prices to provide clear information as to the price, applicable taxes and, where applicable, shipping costs. BOE
The final amount payable will be displayed during checkout before the customer confirms the order.
7. Pricing and Typographical Errors
CloudPaw makes reasonable efforts to prevent incorrect pricing or product information.
However, technical, typographical or administrative errors may occasionally occur.
Where a clearly identifiable and genuine pricing error occurs before an order has been properly accepted or fulfilled, CloudPaw may contact the customer and:
- offer the opportunity to continue with the purchase at the correct price; or
- cancel the affected order and refund any amount already paid.
CloudPaw may not use this provision to arbitrarily increase the price of a validly concluded consumer contract.
8. Availability of Products
All orders are subject to product availability.
CloudPaw cannot guarantee that every product displayed on the website will remain continuously available.
Where an ordered product becomes unavailable, CloudPaw may cancel the affected product or order and refund any payment that cannot lawfully be retained.
CloudPaw may also contact the customer to offer an alternative where appropriate, but no substitute product will be imposed without the customer's agreement where such agreement is legally required.
9. Intellectual and Industrial Property
Unless expressly stated otherwise, all intellectual and industrial property rights relating to the CloudPaw website and its protected content belong to CloudPaw, Samuel Pinto Gajete, or the relevant authorized rights holder.
Protected materials may include:
- trademarks;
- trade names;
- logos;
- product photographs;
- videos;
- graphics;
- website designs;
- written copy;
- advertising materials;
- product descriptions;
- illustrations;
- icons;
- databases; and
- other original website content.
Access to the website does not grant users ownership or exploitation rights over this material.
Except where permitted by applicable law, users may not reproduce, copy, modify, distribute, sell, license, publicly display, republish or commercially exploit protected CloudPaw content without prior authorization.
10. Unauthorized Commercial Use
The use of CloudPaw branding, photographs, product descriptions, advertising creatives or other protected materials for competing commercial activities is prohibited unless expressly authorized.
Nothing in this section prevents uses that are legally permitted under applicable intellectual property law.
11. Third-Party Intellectual Property
Any third-party trademarks, names, logos or other protected materials that may appear on the website belong to their respective owners.
Their appearance does not necessarily imply sponsorship, partnership or endorsement unless expressly stated.
CloudPaw intends to respect the intellectual property rights of third parties.
Any rights holder who reasonably believes that material on the website infringes their rights may contact:
CloudPaw may investigate and take appropriate action where necessary.
12. External Links and Third-Party Websites
The CloudPaw website may contain links, integrations, widgets or services operated by third parties.
These may include payment providers, shipping companies, social networks, analytics providers and other external services.
CloudPaw does not necessarily control third-party websites and is not responsible for their independent content, availability, security practices or privacy practices where responsibility cannot legally be attributed to CloudPaw.
Users who access external websites are subject to the policies and conditions applicable to those websites.
13. Third-Party Services
CloudPaw may rely on external providers to operate parts of the online store, including ecommerce infrastructure, hosting, payment processing, customer service, fraud prevention, advertising, analytics, email communication, fulfillment and international logistics.
The temporary interruption or malfunction of a third-party service may affect certain website functions.
CloudPaw will take reasonable measures to restore or facilitate service where appropriate but cannot guarantee uninterrupted operation of systems outside its direct control.
14. Website Availability
CloudPaw aims to maintain the website in normal operating condition but cannot guarantee continuous or uninterrupted availability at all times.
Access may temporarily be restricted because of:
- maintenance;
- security updates;
- technical errors;
- hosting failures;
- third-party service interruptions;
- cyber incidents;
- software updates;
- network failures; or
- circumstances outside CloudPaw's reasonable control.
CloudPaw may temporarily suspend all or part of the website where reasonably necessary.
Such interruptions do not affect rights arising from orders that have already been validly concluded.
15. Website Security
Users are responsible for maintaining appropriate security on their devices and accounts.
CloudPaw cannot guarantee that the internet is completely secure or that every malicious third-party action can be prevented.
Users must not attempt to test, bypass, disable or interfere with any security feature of the website.
CloudPaw may adopt reasonable technical and organizational measures to prevent unauthorized activity.
16. User-Supplied Information
Users are responsible for ensuring that information they provide to CloudPaw is accurate and sufficiently complete.
This includes information such as:
- customer name;
- email address;
- telephone number;
- shipping address;
- billing address; and
- other information required to process an order.
CloudPaw will not be responsible for consequences caused exclusively by materially incorrect information voluntarily supplied by the customer, to the extent permitted by law.
17. Fraud Prevention
CloudPaw reserves the right to use reasonable fraud-prevention and transaction-verification measures.
Where objective indicators of possible fraud or unauthorized payment exist, CloudPaw may:
- temporarily place an order on hold;
- request additional verification;
- cancel an order where legally justified;
- provide relevant evidence to payment providers;
- cooperate with banks, payment processors, carriers or competent authorities where legally permitted.
Fraud-prevention measures will be implemented in accordance with applicable data-protection and consumer legislation.
18. Reviews and User-Generated Content
Where users are permitted to submit reviews, photographs, videos, comments or other content, they must ensure they have the necessary rights to submit that material.
Users must not submit content that is:
- unlawful;
- fraudulent;
- threatening;
- defamatory;
- discriminatory;
- intentionally misleading;
- infringing;
- obscene;
- unrelated spam; or
- in violation of another person's privacy.
CloudPaw may moderate or remove content for legitimate legal, security or platform-management reasons.
Legitimate negative customer reviews will not be removed solely because they express criticism of CloudPaw.
19. Limitation of Liability
To the maximum extent permitted by applicable law, CloudPaw will not be liable for damage caused exclusively by:
- misuse of a product;
- failure to follow product instructions;
- unauthorized modification;
- inappropriate installation;
- improper maintenance;
- abnormal use;
- damage intentionally caused by the customer;
- misuse by a third party; or
- circumstances that cannot legally be attributed to CloudPaw.
CloudPaw will not exclude or limit liability where such exclusion or limitation is prohibited by law.
In particular, nothing in this Legal Notice limits mandatory rights concerning defective or unsafe products, consumer protection or other non-waivable rights.
20. Force Majeure and Events Outside Reasonable Control
CloudPaw will not be responsible, to the extent permitted by law, for failures or delays caused exclusively by circumstances outside its reasonable control.
These circumstances may include:
- natural disasters;
- extreme weather;
- international transport disruption;
- major carrier failures;
- customs interruptions;
- strikes;
- wars or armed conflicts;
- governmental restrictions;
- widespread telecommunications failures;
- significant cyberattacks; or
- other comparable extraordinary events.
This provision does not remove any mandatory consumer remedy that may arise where performance ultimately cannot be completed.
21. International Customers
CloudPaw sells products internationally.
Customers accessing the website from outside Spain are responsible for observing laws applicable to them when using the website.
However, nothing in this Legal Notice is intended to deprive consumers of mandatory protections applicable in their country of residence where those protections cannot legally be waived.
22. Privacy and Personal Data
The processing of personal information through the CloudPaw website is governed by our Privacy Policy and, where applicable, our Cookie Policy.
Users should review those policies before using services involving personal information.
Questions concerning privacy may be sent to:
23. Cookies
CloudPaw may use cookies and similar technologies required for website functionality and, where legally permitted, for analytics, marketing or advertising purposes.
Non-essential cookies requiring consent will be managed in accordance with applicable privacy and electronic communications legislation.
Further information is available in the CloudPaw Privacy Policy and Cookie Policy.
24. Customer Service
For questions concerning the website, products or existing orders, customers may contact:
CloudPaw Customer Support
Email: cloudpaw1@gmail.com
Customers contacting CloudPaw regarding an order should preferably include their:
- full name;
- order number; and
- email address used to place the order.
This allows requests to be handled more efficiently.
25. Amendments to this Legal Notice
CloudPaw may amend this Legal Notice where necessary because of:
- changes to the website;
- changes to business operations;
- introduction of new services;
- regulatory developments; or
- changes in applicable law.
The most recent version will be published on the website and identified by its date of update.
Changes will not be applied retroactively to improperly reduce rights already acquired under an existing purchase.
26. Severability
If any provision of this Legal Notice is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary under applicable law.
The remaining provisions will continue to apply where legally possible.
27. Governing Law and Jurisdiction
This website is operated from Spain and this Legal Notice is generally governed by Spanish law.
Where the user qualifies as a consumer, this choice of law does not deprive them of mandatory protections that may apply under the law governing their consumer relationship.
Any dispute will be submitted to the courts or competent dispute-resolution bodies determined by applicable legislation.
CloudPaw does not impose an exclusive jurisdiction clause where doing so would unlawfully restrict a consumer's rights.
28. Legal Identification Summary
CloudPaw
Owner: Samuel Pinto Gajete
Email: cloudpaw1@gmail.com
Website: www.cloudpaw.store