Shipping policy
Last updated: September 30, 2026
At CloudPaw, we offer international shipping to customers in multiple countries worldwide. We work with international logistics partners to deliver orders as efficiently and reliably as possible.
Please read this Shipping Policy carefully before placing your order.
Order Processing
Once an order has been successfully placed and payment has been confirmed, it will be prepared for shipment.
Processing times may vary depending on order volume, product availability, weekends, public holidays, promotional periods or other operational circumstances.
Once your order has been dispatched, you will receive tracking information whenever tracking is available.
Estimated Delivery Time
Most CloudPaw international orders are delivered within approximately:
10–12 days
This timeframe is an estimated delivery period and not a guaranteed delivery date, unless CloudPaw expressly states otherwise.
Delivery times may vary depending on the destination country, customs procedures, local postal networks and other logistical circumstances.
Some orders may arrive earlier, while others may require additional time.
International Shipping
CloudPaw ships internationally.
Because our products are delivered to customers in different countries, delivery times may vary significantly depending on the destination.
Orders shipped to countries or regions with:
- limited logistics infrastructure;
- fewer international transport connections;
- remote or rural locations;
- islands or difficult-to-access areas;
- slower local postal networks;
- extended customs procedures; or
- limited last-mile delivery services
may require additional delivery time beyond the usual 10–12 day estimate.
Customers placing orders from these locations acknowledge that international delivery may take longer due to circumstances outside CloudPaw's reasonable control.
This does not affect any mandatory consumer rights provided by applicable law.
Delivery Delays
Although most orders arrive within approximately 10–12 days, international shipments may occasionally experience delays.
Possible causes include:
customs inspections, import procedures, severe weather, public holidays, high shipping volumes, carrier disruptions, transportation shortages, local postal delays, strikes, regional disruptions, incorrect or incomplete delivery information or other circumstances outside CloudPaw's reasonable control.
A delay does not automatically mean that an order has been lost.
International tracking may occasionally remain unchanged for several days while a parcel is being transported between logistics facilities or countries.
CloudPaw will provide reasonable assistance when an order experiences an unusual delay.
Customs Processing
International orders may pass through customs before reaching their final destination.
Customs clearance times are determined by the authorities and logistics providers of the destination country and are therefore outside CloudPaw's direct control.
A shipment may remain temporarily at customs while:
- documentation is reviewed;
- the parcel is inspected;
- import procedures are completed; or
- local authorities process the shipment.
Such processing may extend the estimated delivery period.
Customs Duties, Taxes and Import Charges
Depending on the destination country, an international shipment may be subject to import duties, taxes, customs fees or other charges imposed by local authorities.
Where legally required, charges collected directly by CloudPaw will be displayed during checkout.
Where additional charges are imposed directly by customs authorities or another governmental body and have not been collected by CloudPaw, responsibility for such charges will be determined in accordance with applicable law and the information provided to the customer before purchase.
CloudPaw does not determine or control customs charges imposed independently by foreign authorities.
Tracking Information
Where available, customers will receive a tracking number once their order has been dispatched.
Tracking information may take several days to appear or update after shipment.
During international transportation, tracking may occasionally show no new movement for several days.
This can occur while a parcel:
- travels between countries;
- passes through international transit centers;
- undergoes customs processing; or
- is transferred between international and local carriers.
This does not necessarily indicate a problem with the shipment.
Multiple Packages
In some circumstances, products from the same order may be shipped separately.
As a result, customers may receive:
- more than one package;
- different tracking numbers;
- packages on different dates; or
- deliveries from different logistics providers.
If part of an order arrives before another part, the remaining items may still be in transit.
Incorrect or Incomplete Shipping Address
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
This includes:
Full name
Street and house/building number
Apartment or unit number, where applicable
City
State, province or region, where required
Postal or ZIP code
Country
Telephone number, where requested
CloudPaw should be contacted immediately at cloudpaw1@gmail.com if an address needs to be corrected.
Once an order has been processed or dispatched, CloudPaw cannot guarantee that the shipping address can be changed.
If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, reasonable additional shipping or reshipping costs may be charged to the customer where permitted by applicable law.
Failed Delivery Attempts
Customers are responsible for reasonably cooperating with delivery attempts made by the carrier.
Depending on the destination, the carrier may:
attempt delivery again, leave the parcel at an authorized collection point, contact the recipient or return the parcel after unsuccessful delivery attempts.
If an order is returned because the customer:
provided incorrect delivery information, repeatedly failed to accept delivery, failed to collect the parcel within the carrier's collection period or refused delivery without a legally justified reason,
CloudPaw may require payment of reasonable additional shipping costs before resending the order, where permitted by law.
Orders Marked as Delivered
If tracking information shows that an order has been delivered but the customer cannot locate the package, the customer should first:
check the delivery location, check with household members, check with neighbors where appropriate, inspect any safe delivery locations and contact the local delivery carrier.
The customer should then contact CloudPaw at:
CloudPaw may open an investigation with the relevant logistics provider.
During an investigation, CloudPaw may review legitimate delivery evidence including tracking records, carrier confirmation, delivery photographs, signatures where applicable, delivery-location information and other information supplied by the carrier.
A tracking status showing “Delivered” may be considered evidence of delivery, but it does not automatically remove any mandatory rights available to the customer under applicable law.
Lost Shipments
A shipment will not automatically be considered lost merely because tracking has not updated for several days.
International shipments can remain in transit without frequent tracking updates, particularly while crossing borders or undergoing customs processing.
Where there is reasonable evidence that a parcel has been lost, CloudPaw will investigate the shipment with the carrier and provide the remedy required under applicable law.
Customers may be asked to reasonably cooperate with the investigation and provide any information required by the logistics provider.
Risk During Transportation
Where CloudPaw arranges delivery to a consumer, responsibility for the risk of loss or damage will remain with CloudPaw until the customer, or a third party designated by the customer other than the carrier, obtains physical possession of the goods, where required by applicable consumer law.
Peak Seasons and Exceptional Circumstances
Delivery periods may be longer during periods such as:
Black Friday
Christmas and New Year
Major sales events
National holidays
International logistics disruptions
Extreme weather events
Unexpected increases in shipping volume
Customers are encouraged to place orders in advance when purchasing products for a specific date or occasion.
Unless expressly stated otherwise, CloudPaw does not guarantee delivery by a particular event, holiday or date.
Delivery Estimates Are Not Guarantees
The typical 10–12 day delivery period is an estimate based on normal shipping conditions.
CloudPaw cannot guarantee an exact arrival date for international shipments unless a guaranteed delivery service has specifically been purchased and identified as such.
Reasonable delays caused by international transportation networks, customs, local carriers or circumstances outside CloudPaw's reasonable control may occur.
Nothing in this section limits the customer's mandatory rights regarding delayed or failed delivery under applicable consumer protection law.
Contact
For questions regarding shipping, tracking or delivery, please contact:
CloudPaw Customer Support
Email: cloudpaw1@gmail.com
Please include your full name and order number so we can assist you as quickly as possible.